[Update: Refunds Issued, Official Statement]Vodafone Allegedly Deducted Rs.99 for International Roaming from Users in India

Indian telecom operator Vodafone Idea reportedly deducted money from its users accounts without a valid reason. According to multiple tweets on the topic, the telecom operator deducted Rs.99 from users accounts citing ‘International Roaming’ plans. However, having been stuck inside their homes for the last two months, it’s obvious users would not have activated an international roaming plan on their phones just for the heck of it.

Rs 99 deducted today morning! Can’t reach the customer care too!@VodafoneINneed explanations!pic.twitter.com/7ObAIDWO1N

— Harini Mehta (@harinimehta13)June 2, 2020

https://twitter.com/00Shadab/status/1267714844943400960

Most of the tweets say that the deduction happened late last night, and the users only got to know about it in the morning. To make matters worse, the company’s customer care is allegedly not helpful either. Many are claiming that Vodafone’s IVRS system simply keeps them on hold and disconnects.

https://twitter.com/Mrjaat72721690/status/1267713046316748805

A few minutes ago, the Vodafone India account replied to a customer’s tweet. According to Vodafone’s tweet, the issue is caused by a technical glitch and the amount is being refunded. However, seeing the number of tweets about the issue, it would be better if the company put out a formal statement about this glitch.

https://twitter.com/VodafoneIN/status/1267740450074447872

This story is developing…

In a tweet, Vodafone India has clarified that the issue was caused due to a technical glitch. The company has reportedly already refunded the amount to affected users.

https://twitter.com/VodafoneIN/status/1267815884631846912

You should have received the refund by now. If not, reach out to Vodafone customer care.

Akshay Gangwar

Greetings, tech titans and fellow literary time-travelers! I’m Akshay, your tech-whisperer and Harry Potter’s number one stalker – seriously, don’t ask me how many times I’ve read those books; it’s borderline unhealthy.

Working in the tech journalism industry since 2016, I have 7 years of experience covering everything from technology news, to well-researched resource articles. Now the Content Strategist at Beebom, I often pen down op-eds for our website, sharing expert commentary on the latest in technology, AI, and electric cars.

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